Echota Village RV Park

Manage Your Campground Inside and Out

• Cloud Based so you can run your campground while “in the field”
• Access your business anytime, anyplace you have internet access
• Make reservations and keep up with office management on any device
• Management Dashboard makes it easy to move around in the system
• Manage entire campground on any device, anywhere there is internet access
• Dashboard allows access to the following management portals:
  • Reservations
  • Customers
  • Campsites
  • Report
  • Account
  • Mobile App
• Software is WCAG Level A accessibility compliant
• Practice using Campground Commander using our practice campground while your campground is being onboarded onto our software
• Our innovative software does NOT allow double booking of a campsites
• Campground Commander allows for any number of users
• Control security within the office through administration permissions and rules
• Provides users the flexibity for interactions online, in person or on the move
• Account portal allows management to provide passwords and access levels of employees
• POS and Terminal Capabilities
• Software reservation allows campsites, tents and cabins to be placed onto the software
• Our Partner Credit Card processor, Basys, provides the lowest percentages available on the market today

Campsite Reservation Control

• Allows reservations through website or management portal
• Auto-fill of customer information
• Ability to move campers or change/add camper dates through our Reservation Portal
• Sites can be configured for minimum/maximum stay lengths
• Site down times for site maintenance or emergencies
• Easily change site pricing for Holidays/special occasions or off season
• Choice to add Campground Commander fees to campsite price or show it to your customers as an external “Processing Fee”
• Provides management the ability to choose how they want to handle refunds
• Ability to designate sites with maximum/minimum rig length and type of rig allowed in each site

Easy Booking Process

• Simple booking process shows rates and availability
• Securely collect and deposit payments
• Built in industry-standard Credit Card Security
• POS capabilities through our processing partners
• Customer Discount capabilities- Collects customer membership identifier (Good Sam’s ID, KOA, Veteran etc.) during checkout with management ability to view, edit and delete discount club membership identifiers for Customers.
• Securely saves customer credit card information using the Rolodex credit card saving feature provided by Basys, our partner processing company
• Automatic email confirmation sent to camper and campground management when reservation is completed
• Email confirmation receipt includes all reservation information including:
  • reservation created date/time created
  • check in /out dates
  • site length
  • customer name/address/phone number
  • reserved site total paid
  • taxes charged
  • amount due
  • transaction date/type/balance
  • size and type of trailer
  • site amp chosen
  • confirmation number
  • driving directions to the campground

Software Updates

• Campground Commander Customer Campgrounds are important to us, we understand their success trickles down to our success. We work together with our partner campgrounds to assure they are satisfied with our software.
• Our developers are continuously updating and improving our reservation software according to the needs and “asks” of our customers
• We understand the importance of customer input and encourage our customers to let us know new features that would make running their campgrounds more efficient
• When a customer asks for a new feature it is placed on our Management/Developer communication list in priority of importance. As we move through those items in highest importance, we often contact our customers for their input on next items they would like us to add.
• Weekly or bi-weekly emails are sent out to all of our customers letting them know new improvements/features that have been added to our software
• Since our software is “Cloud Based”, updates are automatically pushed to ALL of our customers at no charge to them. An email is sent each week or bi-weekly to let customers know of updates.

Updates In Real Time

• Reservations, online and office, update in real time, eliminating double or overbooking
• In-office billing refreshes automatically, keeping your records up to date
• Allows management discounts
• Allows capturing Good Sams ID’s, Veterans ID’s and other ID’s for discounts
• Collects and stores vehicle and RV license plate information

Reports Built With Your Campground In Mind

• Reports designed from the start for campgrounds your size
• Our product is extremely intuitive and simple to use requiring little if any training
• Reports created with the help of actual campground owners like you, creating only those reports your size campground needs
• Download reports in .CSV to upload into QuickBooks
• Daily settlement report cutoff time can be configured to any time management chooses
• Includes the option to use an external card processor for payment, or customer card information
• Old customer information as well as any new or most recent RV information is saved and can be used to auto fill reservations, making in-house reservations quick and easy
• Allows Management to configure sales tax rate

Overview

Reports include Arrival/Departure, Reservations, Occupancy and Settlement

Arrival and Departure Report

Includes the following reports:

• Arrival/Departure Date
• Campsite Number
• Customer Name
• Amount Paid
• Outstanding Balance

Reservations Report

• Easy to see graph to view sites reserved
• Hover over reservation to view customer information on that reserved site

Occupancy Report

• Tool to monitor campsites to determine highest to lowest campsite popularity

Settlement Report

Provide only those important reports needed by smaller campsites

Includes the following reports:

• Date Range
• Base rate from the created date
• Credit card payments
• Cash payments
• Credit card refunds
• Cash refunds
• Management credit
• Paid taxes
• Campground Commander fee
• Cancelled reservations

The integration between cloud-based INEX Technologies’ ALPR-Based Visitor Management & Access Control System and Campground Commander Reservation enables the system to use vehicle license plates as reservation identification to operate gates automatically and to automatically check-out guests who left the grounds at the set time. Unlimited Number of Access Lists (Vendors, Employees, Visitors’ Guests, etc.)

Features

• Gated and gateless operation
• Easy to use web interface
• Security reporting and watch lists
• Automatic check-out
• Reports on overstayed vehicles
• Visitors’ guests vehicle identification

Campground Commander chose Basys Processing for credit card processing for a number of reasons. Basys, like Campground Commander is family owned and managed and they provide our customers with exceptional rates, next day payouts and live customer service available 24/7. Their Clover POS product are easy to use and set up. Working together with Basys to provide our customers the optimal service, Basys offers our customers a choice of 2 deliveries for charging for their rates:

• Monthly Fees + a percentage of all transactions that go through their system.
• Surcharging (Least Expensive) – This is a flat rate pricing program to our merchants. The rate is 3.89% and there are no Monthly Fees or per item fees. This fee will be passed onto your camper customers as a “Surcharge Fee” during the payment process and the Surcharge Fee will go directly to Basys so you don’t have to pay Basys a thing to use their systems. This allows processing charges to be FREE to the campground. (Note- It is illegal at this time to surcharge on transactions paid with a debit card.) Anything swiped or chip reac on a terminal cannot be surcharged. Any reservation paid online or any transaction manually keyed can use the surcharge feature. With surcharging, your customers will not be assessed any fees from Basys except for debit transactions and Card Present transactions.
  Note: Currently, several states have laws that prohibit or limit surcharging, including, Colorado (prohibition effective through 30 June 2022), Connecticut, Maine, Massachusetts, and Oklahoma.

Campground Commander
Software Purchase Agreement

Savvy Camper

• Your campers will love the simplicity and ease of making reservations for your campground
• Map includes nearby city labels providing extended area information
• Site numbers and campsite features on our Google campground map allow customers to better choose a campsite to fit their needs
• Campground road map allows a real time visual of the layout of the campground, a favorite of todays campers
• Campers love that Campsites are configured on the google map showing the shape of the site and land
• Reservations can be made on any device including cell phones, tablets, laptop and desktop computers
• Email confirmation receipt confirms site reservation immediately, a must for today’s campers