Support

Campsite Reservation Control

Allows reservations through website or management portal
Auto-fill of customer information
Ability to move campers or change/add camper dates through our Reservation Portal
Sites can be configured for minimum/maximum stay lengths
Site down times for site maintenance or emergencies
Easily change site pricing for Holidays/special occasions or off season
Choice to add Campground Commander fees to campsite price or show it to your customers as an external “Processing Fee”
Provides management the ability to choose how they want to handle refunds
Ability to designate sites with maximum/minimum rig length and type of rig allowed in each site

Easy Booking Process

Simple booking process shows rates and availability
Securely collect and deposit payments
Built in industry-standard Credit Card Security
POS capabilities through our processing partners
Customer Discount capabilities- Collects customer membership identifier (Good Sam’s ID, KOA, Veteran etc.) during checkout with management ability to view, edit and delete discount club membership identifiers for Customers.
Securely saves customer credit card information using the Rolodex credit card saving feature provided by Basys, our partner processing company
Automatic email confirmation sent to camper and campground management when reservation is completed
Email confirmation receipt includes all reservation information including:
- reservation created date/time created
- check in /out dates
- site length
- customer name/address/phone number
- reserved site total paid
- taxes charged
- amount due
- transaction date/type/balance
- size and type of trailer
- site amp chosen
- confirmation number
- driving directions to the campground

Software Updates

Campground Commander Customer Campgrounds are important to us, we understand their success trickles down to our success. We work together with our partner campgrounds to assure they are satisfied with our software.
Our developers are continuously updating and improving our reservation software according to the needs and “asks” of our customers
We understand the importance of customer input and encourage our customers to let us know new features that would make running their campgrounds more efficient
When a customer asks for a new feature it is placed on our Management/Developer communication list in priority of importance. As we move through those items in highest importance, we often contact our customers for their input on next items they would like us to add.
Weekly or bi-weekly emails are sent out to all of our customers letting them know new improvements/features that have been added to our software
Since our software is “Cloud Based”, updates are automatically pushed to ALL of our customers at no charge to them. An email is sent each week or bi-weekly to let customers know of updates.

Updates In Real Time

Reservations, online and office, update in real time, eliminating double or overbooking
In-office billing refreshes automatically, keeping your records up to date
Allows management discounts
Allows capturing Good Sams ID’s, Veterans ID’s and other ID’s for discounts
Collects and stores vehicle and RV license plate information

Reports Built With Your Campground In Mind

Reports designed from the start for campgrounds your size
Our product is extremely intuitive and simple to use requiring little if any training
Reports created with the help of actual campground owners like you, creating only those reports your size campground needs
Download reports in .CSV to upload into QuickBooks
Daily settlement report cutoff time can be configured to any time management chooses
Includes the option to use an external card processor for payment, or customer card information
Old customer information as well as any new or most recent RV information is saved and can be used to auto fill reservations, making in-house reservations quick and easy
Allows Management to configure sales tax rate

Overview

Reports include Arrival/Departure, Reservations, Occupancy and Settlement

Arrival and Departure Report

Includes the following reports:

Arrival/Departure Date
Campsite Number
Customer Name
Amount Paid
Outstanding Balance

Reservations Report

Easy to see graph to view sites reserved
Hover over reservation to view customer information on that reserved site

Occupancy Report

Tool to monitor campsites to determine highest to lowest campsite popularity

Settlement Report

Provide only those important reports needed by smaller campsites

Includes the following reports:

Date Range
Base rate from the created date
Credit card payments
Cash payments
Credit card refunds
Cash refunds
Management credit
Paid taxes
Campground Commander fee
Cancelled reservations

Manage Your Campground Inside and Out

Built for campgrounds 175 sites or less
Cloud Based so you can run your campground while “in the field”
Access your business anytime, anyplace you have internet access
Make reservations and keep up with office management on any device
Management Dashboard makes it easy to move around in the system
Manage entire campground on any device, anywhere there is internet access
Dashboard allows access to the following management portals:
- Reservations
- Customers
- Campsites
- Report
- Account
- Mobile App
Software is WCAG Level A accessibility compliant
Practice using Campground Commander using our practice campground while your campground is being onboarded onto our software
Our innovative software does NOT allow double booking of a campsites
Campground Commander allows for any number of users
Control security within the office through administration permissions and rules
Provides users the flexibity for interactions online, in person or on the move
Account portal allows management to provide passwords and access levels of employees
POS and Terminal Capabilities
Software reservation allows campsites, tents and cabins to be placed onto the software
Our Partner Credit Card processor, Basys, provides the lowest percentages available on the market today

The integration between cloud-based INEX Technologies’ ALPR-Based Visitor Management & Access Control System and Campground Commander Reservation enables the system to use vehicle license plates as reservation identification to operate gates automatically and to automatically check-out guests who left the grounds at the set time. Unlimited Number of Access Lists (Vendors, Employees, Visitors’ Guests, etc.)

Features

Gated and gateless operation
Easy to use web interface
Security reporting and watch lists
Automatic check-out
Reports on overstayed vehicles
Visitors’ guests vehicle identification

Download the brochure (pdf)

Campground Commander chose Basys Processing for credit card processing for a number of reasons. Basys, like Campground Commander is family owned and managed and they provide our customers with exceptional rates, next day payouts and live customer service available 24/7. Their Clover POS product are easy to use and set up. Working together with Basys to provide our customers the optimal service, Basys offers our customers a choice of 2 deliveries for charging for their rates:

Monthly Fees + a percentage of all transactions that go through their system.
Surcharging (Least Expensive) – This is a flat rate pricing program to our merchants. The rate is 3.89% and there are no Monthly Fees or per item fees. This fee will be passed onto your camper customers as a “Surcharge Fee” during the payment process and the Surcharge Fee will go directly to Basys so you don’t have to pay Basys a thing to use their systems. This allows processing charges to be FREE to the campground. (Note- It is illegal at this time to surcharge on transactions paid with a debit card.) Anything swiped or chip reac on a terminal cannot be surcharged. Any reservation paid online or any transaction manually keyed can use the surcharge feature. With surcharging, your customers will not be assessed any fees from Basys except for debit transactions and Card Present transactions.
Note: Currently, several states have laws that prohibit or limit surcharging, including, Colorado (prohibition effective through 30 June 2022), Connecticut, Maine, Massachusetts, and Oklahoma.

More Info

Campground Commander
Software Purchase Agreement

Campground Commander
Membership Purchase Agreement

Membership Cost: only $775 (one-time fee)

Savvy Camper

Your campers will love the simplicity and ease of making reservations for your campground
Map includes nearby city labels providing extended area information
Site numbers and campsite features on our Google campground map allow customers to better choose a campsite to fit their needs
Campground road map allows a real time visual of the layout of the campground, a favorite of todays campers
Campers love that Campsites are configured on the google map showing the shape of the site and land
Reservations can be made on any device including cell phones, tablets, laptop and desktop computers
Email confirmation receipt confirms site reservation immediately, a must for today’s campers

For Telephone Support

816.718.9289

Documentation